Confirmation Policy
- Upon booking a tour package with Spiti Valley Packages, you will receive a confirmation email with all the details of your reservation. Please review the information carefully, and if you have any questions or concerns, feel free to contact our customer support team.
Cancellation Policy
We understand that sometimes plans change. Here is our cancellation policy:
- If cancellation is made 30 days or more before the date of travel, a 25.0% cancellation fee of the total booking cost will be charged.
- If cancellation is made between 15 days to 30 days before the date of travel, a 50.0% cancellation fee of the total booking cost will be charged.
- If cancellation is made within 15 days before the date of travel, 100% of the booking cost will be charged as cancellation fees.
Refund Policy
- We aim to process refunds promptly. The applicable refund amount will be processed within 15-20 business days from the date of cancellation. Please note that the exact refund timeline may vary depending on your payment method and bank processing times.
Payment Terms
- Check-In Time: Our standard check-in time is 11 AM, and early check-in is subject to availability. We appreciate your cooperation in adhering to the designated check-in time to ensure a smooth start to your tour.
- Transportation: Transportation will be provided as per the itinerary and will not be at your disposal. Please be aware that air conditioning may not operate efficiently in hilly regions. We aim to ensure comfortable and reliable transportation throughout your journey.
- Rate Adjustments: Package rates are subject to change without prior notice due to unforeseen circumstances such as Force Majeure events, strikes, fairs, festivals, adverse weather conditions, traffic congestion, overbooking of hotels/flights, flight cancellations/rerouting, closure of/entry restrictions at destinations, and other factors beyond our control. While we will make every effort to arrange suitable alternatives, we cannot be held responsible for refunds or compensation claims arising from such situations.
- Booking Cancellation: We reserve the right to cancel bookings even after payment acceptance without providing a specific reason. In such cases, any funds received will be promptly refunded to the guest.
- Guest Behavior: We maintain a commitment to the safety and enjoyment of all our guests. Any misconduct that affects the group or any form of physical or verbal assault towards our Tour Manager will not be tolerated, and the offending guest may be dismissed from the tour without refund.
- Itinerary Flexibility: We may need to adjust hotel accommodations or the tour program due to circumstances beyond our control. Rest assured, we will make every effort to minimize disruptions and ensure your overall tour experience remains enjoyable.
- Registration Policy: Once a tour registration is booked, it cannot be canceled, transferred, or exchanged. Please plan your trip accordingly.
- Guest Responsibility: Travelers are solely responsible for their personal belongings, including safeguarding against theft, loss, and injuries. Engaging in illegal activities, such as carrying banned substances or participating in unlawful activities during the tour, is strictly prohibited.
We hope these revised Payment Terms provide a clearer understanding of our policies. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We strive to make your tour with Spiti Valley Packages a memorable and hassle-free experience.
